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FAQ

Our frequently asked questions are here to help you decide which brand of siding is right for your next project. If you’re unsure where to start, start here!

Gentek and Kaycan are separate siding manufacturers. You will be picking up your products at your local Gentek or Kaycan warehouse.

If you would like to purchase products from both brands, you will need to place two separate orders.

Your choice of brand depends on personal preference of colour, profile, texture, or the need to match existing products for your project.

Shipping is not provided. You will pick up your purchase at your chosen warehouse.

Not all products are in stock at all times. After your order is placed, the branch will check product availability. If product is not available for immediate pick up, you will be notified and be given an availability date. You will have the option of cancelling your order if availability date is unacceptable to you. Your order will not be finalized until the product is available for pick up.

Special order products are not stocked at the selected location and need to be ordered in. It can take 2-3 weeks before these products are ready for pickup.

If you still have questions regarding our products or process, visit our Support page and we will get back to you as soon as we can!